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Continuous Process Improvement: The Benefits of Creating an Internal Review Process

In an effort of continuous process improvement Ashford University underwent a three month internal review of all military-related policies and procedures. The review resulted in the creation of a formalized military policy and procedures manual. Along the way, University stakeholders were able to uncover several process improvements that would not only improve the student experience, but also the staff experience. In this session University representatives will outline the internal review process, share lessons learned and speak to the value of bringing the many stakeholders together to review, understand and develop improvements to the military and veteran student experience.


Heather Albin, B.A. in Political Science, Strategy Manager, Military & Veteran Services, Ashford University
Torrey Herndon, M.A. in Organization Management, Policy & Project Manager, Ashford University
Sheri Jones, M.S. in Education, Senior Vice President of Strategy & University Services, Ashford University